Returns & Exchange
All sales are final and no refunds, returns are accepted. We will do everything to accommodate your order so if there is any issues please communicate with use and we will make sure the issue is resolved.
Please make sure that you have carefully reviewed your order prior to finalizing your purchase.
As a valued customer, we want you to know that we care and we vow to ensure you have a great retail experience with us. If you discover a fault with the item(s) you have received, please contact us right away and our customer services representatives will try to resolve the issue for you as soon as possible.
Should you wish to exchange your item(s) for any reason, please refer to the table below as a guideline and contact us within 15 days from receiving your order explaining the reason for your exchange request. Exchanges will be processed upon receipt of the regarding item(s). Acknowledgment of receipt will be sent electronically following the evaluation process, stating the outcome and whether the item is eligible for exchange or store credit.
1. Exchange Conditions
Please refer to the following criteria as a guideline only to our exchange policy:
o No monetary refunds available.
o Exchange or store credit only.
o Items must not be damaged, worn, washed.
o Items must be in new/original condition with all tags and packaging intact.
o Evaluation process may take up to 21 days from receipt.
o Upon dispute, the exchange decisions by IMPERIAL ELOQUENCE will be final.
o Items must be in an unworn, resellable condition with all original tags and packaging intact.
Headwear & Footwear
o No returns or exchanges due to hygiene reasons.
Please note items remain the responsibility of the customer until it is received by IMPERIAL ELOQUENCE. Therefore it is recommended that the customer takes necessary precautions by using registered and traceable services when returning the package. Once we receive your package, we will evaluate the products before proceeding with exchanging your order or issuing store credits. IMPERIAL ELOQUENCE reserves the right to replace the faulty item with one of the same style, size and color.
2. Store Credit
IMPERIAL ELOQUENCE store credit will be given when an exchange is unavailable and is valid for a period of 6 months from the initial date of issue.
There are no refunds or exchanges for sale and promotion items bought with discount, promotion codes.